Frequently Asked Questions
Do you ship Internationally?
Yes! We ship to many countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How long does delivery take Internationally?
International orders typically take 10–20 business days depending on your location and customs processing times. You'll receive a tracking number once your order has been dispatched.
Are your products made to order?
Yes, most of our products are made to order especially for you. This means each piece is created with care after your order is placed, so please allow a little extra time for production before shipping.
Can I change or cancel my order after placing it?
As our products are made to order, we're only able to make changes or cancellations within 24 hours of placing your order. Please contact us as soon as possible at hello@faithfulfindsnz.com and we'll do our best to help.
My item arrived damaged — what do I do?
We're so sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage and your order number at hello@faithfulfindsnz.com. We'll make it right for you as quickly as possible.