Refund policy
Because every order is custom printed on demand, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or personal preference. Please review your order carefully before completing your purchase.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrectly printed, we will make it right. Please contact us within 14 days of delivery at hello@faithfulfindsnz.com with:
- Your order number
- A clear photo of the issue
We will assess each case and, where applicable, offer a replacement or refund. We work directly with our production partner, Printify, to resolve these issues.
Incorrect Address
We are not responsible for orders delivered to an incorrect address provided at checkout. Please double-check your shipping details before placing your order.
Lost or Delayed Orders
If your order hasn't arrived within 30 days of your dispatch notification, please contact us and we'll investigate with our fulfillment partner.
Cancellations
Orders cannot be cancelled once they have entered production. As our products are custom printed on demand, production typically begins shortly after your order is placed. To request a cancellation, please contact us at hello@faithfulfindsnz.com as soon as possible after ordering.